the ai powered customer feedback tool
The simplest customer feedback tool for your products
Use AI to automatically turn your user feedback into actionable tickets
Collect Customer Feedback
Use the no-code widget to collect feedback from your customers.
No need to create surveys and complex forms, it's all handled by our powerful AI
Work on Tickets
Our powerful AI translates the user feedback into Bug Reports, Feature Requests,
and Urgent Tickets. Similar feedback is detected and you won't miss important updates
Keep the Overview
Always keep track of what is happening and how your project is developing
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Terms of Service
Effective Date: 23th of October 20231. Acceptance of TermsWelcome to aiFeedback's SaaS product ("Service"). By accessing or using the Service, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms constitute a legally binding agreement between you and Jochen Hunz, the owner of aiFeedback.
2. Use of the Servicea. Eligibility: You must be at least 18 years of age and have the legal capacity to enter into this agreement.b. User Account: To use certain features of the Service, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities that occur under your account.c. Acceptable Use: You agree not to use the Service for any illegal, abusive, or unauthorized purpose. You must comply with all applicable laws and regulations.
3. Free Triala. aiFeedback offers a free trial version of the Service. The free trial is available for a limited time as specified on our website.b. During the free trial, you may use the Service for evaluation purposes only. Certain features may be restricted during the trial.c. aiFeedback reserves the right to modify or terminate the free trial offer at any time without notice.
4. Subscription Plansa. Monthly Subscription: You may subscribe to the Service on a monthly basis. The applicable fees for the monthly subscription are specified on our website.b. Yearly Subscription: You may subscribe to the Service on a yearly basis. The applicable fees for the yearly subscription are specified on our website.c. Payment terms and subscription details are specified on our website and may be subject to change.d. Subscriptions may renew automatically unless canceled before the renewal date.
5. Refund Policya. Monthly Subscription: If you subscribe on a monthly basis and request a refund within 14 days of your initial payment, you may be eligible for a full refund. No refunds will be issued for monthly subscription fees beyond this period.b. Yearly Subscription: If you subscribe on a yearly basis and request a refund within 14 days of your initial payment, you may be eligible for a full refund. For yearly subscriptions, no refunds will be issued for fees beyond this period, except in cases where the Service is significantly unavailable or fails to meet essential functionality.b. To request a refund, please contact us through the channels specified on our website.
7. TerminationaiFeedback reserves the right to terminate your access to the Service at our discretion, with or without cause and with or without notice.
8. Warranty and DisclaimerThe Service is provided "as is" without any warranties or guarantees. aiFeedback disclaims all warranties, whether expressed or implied.
9. Limitation of LiabilityaiFeedback shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Service.
10. Governing LawThese Terms are governed by the laws of Germany, and any legal action must be brought in the appropriate court located within that jurisdiction.
11. Changes to TermsaiFeedback reserves the right to modify or revise these Terms at any time. Updated Terms will be posted on our website, and your continued use of the Service constitutes acceptance of the revised Terms.
12. Contact InformationIf you have any questions or concerns about these Terms, please contact us at [email protected]
2. Information We Collecta. Personal Information: When you use our Service, we may collect personal information, such as your name, email address, and other information you provide.b. Usage Information: We may collect data about your interactions with the Service, including log files, usage data, and analytics.
3. How We Use Your Informationa. We use your information to provide, maintain, and improve the Service.b. We may use your information for customer support, communication, and to respond to your requests.
c. We may use your information for marketing and promotional purposes, but only with your consent.
4. Disclosure of Your Informationa. We do not sell your personal information to third parties.b. We may disclose your information to trusted service providers who assist us in providing the Service. These service providers are bound by confidentiality and data protection obligations.
c. We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
5. Data SecurityWe take reasonable measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.
6. Your Choicesa. You can control your personal information by updating your account profile or contacting us.b. You can opt out of marketing communications at any time by following the instructions provided in such communications.
7. Third-Party Links and ServicesThe Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these websites or services. We encourage you to read the privacy policies of any third parties you interact with.
8. Children's PrivacyThe Service is not intended for children under the age of 18. We do not knowingly collect information from children under 18. If you believe that we have inadvertently collected such information, please contact us to delete the information.